We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

UNBOXING VIDEO IS A MUST TO REQUEST A REPLACEMENT

We only accept returns if the product you received:

Is in a damaged condition

Is missing parts

Is it a different product than the one you ordered

To start a replacement, please email us at   supportshopcyzone@gmail.com and drop a message what’s up only 9537656266

If your replacement is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a replacement will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Cancellation Policy

We understand that circumstances may arise where you need to cancel your order. We strive to make this process as smooth as possible for our customers. Please read our cancellation policy carefully to understand your options.

Cancellation before Shipment:

You may cancel your order before it is shipped.

To cancel, please contact our customer support team as soon as possible with your order details.

We will offer a full refund for cancellations made within 24 hours after placing the order.

Cancellation after Shipment:

Once your order has been shipped, it cannot be cancelled.

If you wish to return the item after receiving it, please refer to our Refund Policy

How to Cancel:

To cancel your order, please contact our customer support team via email at supportshopcyzone@gmail.com

Please provide your order number and reason for cancellation when contacting us.

Refunds:

Refunds for cancelled orders will be processed within 2 business days.

Refunds will be issued using the original payment method.

Exceptions:

Customized or personalized items may not be eligible for cancellation once production has begun.

Some products may have specific cancellation terms. Please refer to the product page for details.

Contact Us:

If you have any questions or need further assistance regarding cancellations, please don’t hesitate to contact our customer support team. We’re here to help!

Stay in touch 

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Have any questions or suggestions? Please reach out to us at supportshopcyzone@gmail.com